Frequently asked questions

We purchase trainers from other businesses that have had their trainers returned to them by their customers. We then sell them on our website at a lower price than what you would find in stores.

If you are unhappy with your purchase, you have 14 calendar days to notify us from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please email us at red_robyn_ltd@icloud.com with your order number. You will be responsible for paying for your own shipping costs for returning your item.

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment.

Click here to visit our refund policy if you are unhappy with your purchase.

Products that we recieve through refunds will go back on our website to be sold again.

We ensure full compliancy with GDPR and the UK Data Protection Act 2018. Visit our Privacy Policy to find out more.

Red Robyn uses Evri to dispatch and deliver your order. Once you purchase from our website, your order will take between 3-5 working days to be processed and delivered to you. The cost of delivery is included in the price of each individual product. Visit here for more information.

We accept Debit/Credit cards, Apple pay, Google pay and PayPal.